Privacy Policy
This Privacy Policy explains how Grippd ("we," "us," "our," or the "Site") collects, uses, and protects your personal information when you visit or make a purchase from grippddxb.com or communicate with us regarding our services (collectively, the "Services").
By using our Services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, operational requirements, or applicable laws. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.
Information We Collect and How We Use It
To provide and improve our Services, we collect personal information from you in the following ways:
1. Information You Provide Directly
When you interact with us or make a purchase, we may collect:
- Contact Details: Name, address, phone number, email.
- Order Information: Billing/shipping addresses, payment details, order history.
- Account Details: Username, password, security details (if applicable).
- Customer Support Communications: Any details you include when contacting us.
Providing certain information is necessary for us to process your order and deliver our Services.
2. Information Collected Automatically
When you visit our Site, we may collect Usage Data using cookies, pixels, and similar technologies. This may include:
- Device details and browser type
- IP address and network information
- Pages viewed and interactions on our Site
This helps us improve functionality, enhance your shopping experience, and prevent fraud.
3. Information from Third Parties
We may receive information from:
- Service Providers (e.g., payment processors, shipping partners)
- Marketing and Analytics Partners
- Platform Providers (e.g., Shopify for e-commerce functionality)
All third-party data is handled in compliance with this Privacy Policy.
How We Use Your Information
We use your personal information to:
- Process orders and deliver products
- Communicate order updates and respond to inquiries
- Improve and personalise your experience
- Detect and prevent fraud or illegal activities
- Comply with legal obligations
For marketing purposes, we may send promotional emails or offers. You can opt out at any time.
Cookies
Our Site uses cookies to enhance your experience, remember preferences, and analyze traffic. You can manage or disable cookies in your browser settings, but this may affect site functionality.
Sharing Your Information
We may share your personal data with:
- Vendors & Service Providers (IT support, fulfilment, payment processors)
- Marketing Partners (for promotional activities, with your consent)
- Legal Authorities (when required by law)
We do not sell your personal data.
Data Security & Retention
While no online service can guarantee complete security, we implement appropriate measures to protect your information. We retain personal data only as long as necessary for business, legal, or compliance purposes.
Your Rights
Depending on your location, you may have the right to:
- Access or request a copy of your data
- Request correction or deletion
- Withdraw consent for marketing
- Opt-out of certain data sharing or processing
To exercise these rights, contact us at info@grippddxb.com.
Children’s Privacy
Our Services are not intended for children under 16, and we do not knowingly collect their information.
International Users
If you access our Site from outside the UAE, please note that your data may be transferred and stored in other countries where privacy laws may differ.
Contact Us
For questions about this Privacy Policy or your personal data, please contact us at:
📧 info@grippddxb.com
